Talk to a person
There is no chat widget and no ticket form. There is a mailbox, and somebody reads it.
There is no phone line. Everything is in writing, so there is a record for both of us.
What to put in it
- The deal ID, if it is about a deal. It is at the top of the deal page and it is the fastest way for us to find you.
- What happened, in your own words. A date and what you expected is usually enough.
- What you want to happen. A refund, a payout released, an account looked at — say it plainly.
When you will hear back
We are a small team on a pilot, so the honest answer is a few working days rather than the same hour. We would rather tell you that than publish a response time we cannot keep.
Disputes
The Terms say a person reviews every dispute. This is the address that promise resolves to. While a dispute is open the money stays held — it is not paid out and it is not refunded until somebody has read it.
Security problems
Report a vulnerability in good faith and we will not pursue you for it. Same address.